5 Tips on Building Customer Relationships (Pub: 13 Dec 2007)
Tips on Building Customer Relationships here's how
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7 Ways to Retain Your Customers (Pub: 5 Dec 2007)
Customer retention boosts the bottom line. You can increase your company’s profitability without having to cut costs, increase prices, or without even having to find new customers. According to some studies even a small improvement in customer retention can significantly increase profitability.
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Handling SAD Customers (Pub: 12 Dec 2007)
Most businesses have dissatisfied or disgruntled customers or clients who complain from time to time. In this article we discuss the dynamics of customer dissatisfaction and how to handle complaints. If you have a quality compliance programme then you will already have processes for the handling of customer complaints. This article should provide further information on customer/seller dynamics.
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How Customer Service Can Go Wrong (Pub: 10 Jan 2008)
An experience with an Auckland branch of a large home wares retailer gave some timely reminders on customer relationships. After a visit to the store in September 2003 to check details, custom-made Venetian blinds were ordered in November 2003 with an assurance that there would be a 6-week delivery period. The order details and deposit were with the store by 20 November 2003, meaning that delivery would be due 5 January 2004
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How happier customers can lead to financial success (Pub: 11 Jan 2008)
Customers and customer service. Both go hand-in-hand, and both are essential to the success of your business. In today’s competitive marketplace, if you don’t provide good service you won’t attract customers. And without customers, you don’t have a business. Customer service is real, it matters, and most importantly, it is achievable.
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MAKING UP FOR SERVICE MISTAKES (Pub: 11 Jan 2008)
Mistakes happen from time to time in every business. It’s how you handle them that determine whether customers will continue their business with you. Use these customer-soothing techniques
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Personalising Customer Service to Get Repeat Business (Pub: 24 Sep 2008)
The businesses that personalise customer service gain customers who come back. But how do you go about personalising your customer service?
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Practical, cost effective guidelines to providing better customer service (Pub: 14 Jan 2008)
Customers go through a fairly typical sequence of activities or process when dealing with businesses. Although it depends on the type of business you are in, from your perspective, there are 10 key areas of activities that could flow between yourself and customers and affect your service to customers.
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Practical, cost effective guidelines to providing better customer service (Pub: 14 Jan 2008)
Customer use of telephones to contact businesses is growing at an incredible rate. Customers recognise the convenience of the old message “let your fingers do the walking”, and with the rapid advancements in telecommunications, businesses actively promote the use of telephone contact.
Whether it be a customer ringing a number connecting through to a sophisticated call centre, or ringing the local plumber, the issues are still the same. Again, it is all about you helping the customer meet their needs.
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Practical, cost effective guidelines to providing better customer service (Pub: 14 Jan 2008)
There can be many situations where you need to provide some form of follow-up information to the customer. This can be initiated as a request from the customer, or it can be something initiated by you where you need to send something to the customer such as confirming arrangements, providing quotes, sending information, providing a progress report, or requesting clarification.
Many of the same Customer Service Guidelines for “Product & Service Information” also apply here. In essence, any further information that is sent to the customer must be relevant and timely.
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Would you love to be your own Customer? (Pub: 7 Sep 2010)
 You may have seen the recent TV clip
where Gerry Harvey, billionaire boss of
Harvey Norman, decided to visit his stores
and see for himself what sort of experience
their customers receive. This story is of
interest to anyone in business.
With the help of a movie makeup artist, Mr
Harvey disguised himself as an old man and
went on a shopping spree. What he
discovered was a real eye-opener! He
described one salesperson as being terrible
and in need of retraining. He said that one
was not very good at her job. He added, “We
can give bad service at Harvey Norman. It
happens”. Well, it can happen in every
business and there are real lessons to be
learned here.
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