5 Tips to Set Priorities (Pub: 5 Feb 2008)
Use a paper-based, electronic or computerised list to keep track of your tasks, instead of relying on your memory. A list will give you a clear idea of what you need to accomplish.
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5 Ways to Handle Slow Payers (Pub: 7 Dec 2007)
Frustrated by debtors who drag the chain? Some people treat their customers and debtors as the same entity. But they are not the same: businesses need to be more cognisant of this fact. Here are some suggestions for getting the cash…
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Brainstorming (Pub: 7 Feb 2008)
With most problems, the best idea is not necessarily the first idea that comes to mind. To get to the best solution it is important to consider many solutions. One method for doing this is called brainstorming. Brainstorming is when a group comes up with anything related to the problem that’s been defined - no censoring or ridiculing is allowed. All of the ideas are recorded, and evaluated after the brainstorming is completed.
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How to deal with substance abuse in the workplace (drugs alcohol work employee policy rights) (Pub: 7 May 2010)
When it comes to dealing with drug and alcohol abuse in the workplace, managers are today expected to take on increasing responsibility in an area for which they have little or no formal training. The problem is exacerbated further because drug dependency does not discriminate according to status—anyone can be an addict, from your CEO to your back-room employee. Here are some practical ideas that will help…
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How to Write a Good Memo (Pub: 27 Jun 2008)
Semantic sludge—that’s how many of the memorandums that filter up, down and across our organisations can be described. Most people would prefer to receive clear memos—whether on paper or via email—that say exactly what you mean and you, no doubt, would prefer to receive the same. Often, however, this is not the case, for an examination of these management communications reveal ill-conceived, poorly expressed, ineffective epistles. Memo writing is a skill which you can master by following this advice…
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How to write a good memo (Pub: 20 Nov 2007)
Semantic sludge—that's how many of the memorandums that filter up, down and across our organisations can be described. Most people would prefer to receive clear memos—whether on paper or via email—that say exactly what you mean and you, no doubt, would prefer to receive the same. Often, however, this is not the case, for an examination of these management communications reveal ill-conceived, poorly expressed, ineffective epistles. Memo writing is a skill which you can master by following this advice…
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Promotion to Supervisor Can Make Life Difficult (Pub: 11 Jan 2008)
Very often in business we decide to promote some of our good team members to a role of supervisor in charge of a section of the business yet we can fail to give them any skills or understanding of the role.
The biggest danger we face with a new supervisor or with new team leaders is that they may misunderstand the difference between respect and popularity with their peers. The employee will have a tendency to try and remain friends with their peers even though they are now in a position where they have to direct these same people.
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Smile and the World Smiles with You (Pub: 11 Jan 2008)
And boy do the customers appreciate it! Often eye contact goes along with a smile – it’s hard to smile at someone without looking at them – which is even better for establishing a rapport with the customer.
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